Welcome to Huddersfield Osteopathy- Online

                                                                 A very warm welcome back to Huddersfield Osteopathy!

It’s been a tough few months for all of us, but I wanted to take this opportunity to say “thank you” for your patience as we are starting back with two of our lovely Osteopaths Melanie Dalby and Henna Javed. It was lovely to see, speak to and support you online and Tracy Lomax will continue with this service on Monday Tuesday and Wednesday as it has been more than successful with self help strategies that can be done at home. It is ideal if you do not live in Yorkshire, are self isolating , would prefer not to take the risk of a face to face appointment and have just had a baby.

This has been a challenging time for everyone, and a lot of significant changes in how we have to do things have taken place.

Throughout the pandemic, we have been keeping up-to-date with the latest public health guidelines, as well as webinars focusing on infection prevention and control and the use of personal protective equipment (PPE).

I feel it’s important to outline some of the measures that I’ll be taking going forward in order to ensure that the practice is as safe an environment as possible for you as a patient when the clinic reopens. As always, your safety is our main concern.

If you are a patient with us already, you will notice a big difference from how the practice is normally run. But remember – all of these measures have been put into place after extensive research into guidelines on how to keep you as safe as possible as a patient.

CONSULTATIONS AND FOLLOW-UPS

Prior to booking a consultation, it would be ideal to speak with you to establish if attending the practice is the most appropriate course of action. If we do decide that a face-to-face appointment is necessary, you will be sent a form for you to complete or we can do it over the phone or video during our online consultation. This form is a simple questionnaire to identify any risk factors associated with COVID-19.

Wherever possible, we will also aim to conduct follow-up appointments online.

PHYSICAL DISTANCE

We have reduced the number of appointments we see within a clinic session to allow time for sterilising the clinic room and for each patient to exit the building prior to another arriving. We will also stagger the scheduling of appointments to minimise patients meeting in the practice or corridor.

Clients coming for treatment will be encouraged not to bring anyone with them, and the clinic will be clear of all non-essential items including leaflets, magazines, and so on.

CLEANING THE CLINIC
The treatment chair, all surfaces and equipment, including working desks, door handles and switches, will be sterilised after each patient has left that area. The card payment machine will also be sterilised after each use.

Clients will have access to a cleaning station on entry to the building and there will be paper towels placed in the toilet area for handwashing.

WHAT WILL HAPPEN WHEN YOU ARRIVE AT THE CLINIC?

On arrival at the clinic, please stay in your car until your appointment time. We will contact you by phone when we are ready to see you. This is to help minimise any contact with other clients and gives time for complete cleaning of every surface in the clinic after every appointment.

This will also allow time for the room to ventilate between patients; research has shown 20 minutes of ventilation will fully circulate ‘clean air’ into the room.

When you enter the building, you will see a cleaning station and paper towels at the main entrance. You can also use the kitchen and toilets to wash your hands, which have soap and paper towels/drying facilities.

The next step is to be greeted by your practitioner but be aware they will look different than normal in PPE for your protection.

Our PPE will include:

Apron

Disposable gloves

Disposable mask

Face mask

I strongly encourage the use of the hand sanitiser provided on entry and exit of the clinic.

You will be politely advised to wear a mask ; you can either bring your own or use a disposable one we will supply at the clinic.

We have introduced all these measures to keep all our patients safe throughout the coronavirus crisis, and to help make sure you feel confident when you attend your appointment.

We are very happy to welcome you back to Huddersfield Osteopathy

If you want to book an appointment, please contact us in one of the following ways:

Online booking with a pay in advance option (ideal) https://huddersfieldosteopathy.co.uk/contact/contact-details/

By email: tracy@huddersfieldosteopathy.co.uk

By telephone - 01484517808

By text 07584237423

Pre-booking of appointments is now available.

APPOINTMENT CHECKLIST
Covid-19 screening questionnaire 48/24 hours before your appointment

Covid-19 screening questionnaire upon your arrival

Please stay in your car until your appointment time

Please wash your hands/use hand sanitiser before entering and exiting the clinic

Do not bring anyone into the clinic with you unless strictly unavoidable

Keep a two-metre distance from everyone else where possible

Practice respiratory hygiene by coughing or sneezing into a bent elbow or tissue and then immediately disposing of the tissue

Continue to be extra cautious and follow protective measures as advised by the WHO, PHE and the Government .

Please limit the personal possessions you bring with you and avoid wearing jewellery if possible.

Thank you in advance and we are looking forward to seeing you at the practice .

From Tracy and all the team at Huddersfield Osteopathy